Mobile Phone Companies…

2 03 2008

What is it about mobile phone service providers that they seem to shine with incompetence.  I’ve had the pleasure of dealing with two such companies.  When I lived in the UK I was a subscriber to Vodafone.  Here in Canada I signed up with Rogers Wireless.

Now I had my issues with Vodafone during my time overseas.  I initially signed up for a 1 year contract and renewed it each year for continued service.  Interestingly the rates generally went down as did my per/minute airtime.  The issue I had was every year I would phone them to renew my contract, select my options and every year (without fail, this is 4 or 5 years in a row) they managed to screw it up and get it wrong.  Every time.  Without exception.  This was always resolved with a few phone-calls and a slightly better deal than before but I was always amazed at how something so simple could be screwed up every time.

Now Rogers is an even more special case.  It’s to do with paying my bill.  You would think that a company that does a service for you and then sends you a bill would make it easy for you to pay it.  It would certainly be in their best interest (one would think). 

I like to pay my bill on their website with a credit card because then

  1. I get my Air Miles
  2. I control when I pay it rather than giving them the keys to my account to withdraw when they want (look at the small print for letting companies help themselves to payments; to cancel such a deal you need THEIR PERMISSION… hello it’s my bank account, I would like to think I’d have the final call on that, but I digress).

Now over the last 12 months or so I seem to have an issue regularly with paying my bill online.  The problems have included:

  1. Log-in doesn’t work
  2. Log-in works but my session is timed out after 10 seconds for no apparent reason (yes, I flushed my cache, temp Internet files, etc).
  3. Log-in works but systems are down for maintenance.
  4. Web site is so incredibly slow it is impossible to get anything done.
  5. Some other part of their on-line “services” is non-functioning for no apparent reason.

Combinations of the above seem to be what I encounter regularly.  Trying to pay my bill last night was especially annoying.  I was able to log in but as soon as I tried to get to the billing section my “session” was timed out and I was no longer logged in.  I went to the feedback session and filled out my usual note to them asking them why they continue to thwart my attempts to send them Canadian currency and await their response.  I just want to pay my bill!  Geez, you’d think I was asking for allot.  ROGERS I AM TRYING TO PAY MY BILL, WHY IS IT SO GO**AMN DIFFICULT!?!?

Another observation about the UK/Canada with respect to the mobile phone industry is how much more of a ripoff it is over here compared to Europe (bear in mind its’ been a few  years so perhaps this has changed).  For some reason in North America with our mobile phone conversations we get billed per minute.  It may only be a 10 second conversation to say you are on your way but if you are paying 30 cents a minute your on the hook for the whole 30 cents instead of the expected 5.  Over a month of phone calls that adds up to a substantial amount.  In Europe I was billed per second…  If Europe is the big rip off many people make it out to be (and it is in many ways; ‘rip off britain’ was one of the many mantras one hears living there and it has to be said there is some truth in it… check out http://www.rip-off.co.uk/ for one point of view) then why is it with our technology today we can’t have billing per second and you pay for what you actually use rather than the mobile phone companies filling their pockets by charging you for services you aren’t using.  

Is that really fair and OK with you?  To me it’s a bit like going to fill your car before a long trip, only putting in half a tank and being told they only sell full tanks and being charged for a full tank.  Very dodgy dealings there.

Anyway, my 2 cents.

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Late nights and iPod vending machines…

29 01 2008

OK, well getting out of the airport took a bit longer than I thought.  I don’t think we left until about 3am and I did not get to my frozen car until after 6am.  When I finally got it going, paid up and left the car park I was just in time to hit the morning rush hour.  Joy.

I had Internet issues at the airport after the last posting and my battery died shortly after so the Internet entertainment did not last long.  I had plenty of time to get some healthy Burger King meat related products and have a wander through the Vegas airport departure area.  That took all of 10 minutes.  Vegas airport did, however, have one feature I’ve never seen before.  They had an iPod vending machine.  See picture below:

iPod vending machine.

Kind of a neat idea to sell iPods and related products at the airport.  I can imagine the disappointment, however, when some poor sod buys one to pass away the time at the airport and forgets that it won’t be charged.  I tried to find a live plug to connect my laptop to but the only ones to be found were in a crowded area of the airport that was on the opposite end from our gate.  All the other ones we could find were DEAD.  That’s useful.

There was one additional element of excitement.  After we had first got the airport and got through the security check (bags XRayed, etc) a blue light and alert went off.  A bunch of us had just got through and us (amongst others) were kept from going anywhere else in the airport whilst they sorted out this security issue.  It only took about 20 minutes.  A sniffer dog came and went and various important and serious looking people in rent-a-cop outfits came and went.  From what I could gather it looked like that an older couple had made their way through the security check and forgot one of their bags.  I guess the security guys realised they had an extra bag that nobody seemed to want and wanted to get it cleared (hence the dog).  I saw a sheepish looking older guy and his wife brought back and he collected his bag.

When we did finally get on the plane the flight was further delayed as the front landing gear needed some immediate maintenance so we had to wait 40 minutes on the plane before it even took off.  When we got to Edmonton and it’s -35 wind chilled temperature we had a further delay as the ramp that connects up with the plane wasn’t working in the extreme cold.  Cue another 10 minute wait before we could get off.  Then there was the huge queue in customs but, to be fair, that went as quick as they could make it.  Bags were there and straight outside into the cold to wait for the Park & Fly shuttle to take me to my car. 

My car, reluctantly, started on the 1st try.  There was this 5 seconds of a burning smell then it seemed to be ok (probably a belt of some sort not being able to turn something in the engine for a short bit due to the cold).  Lots of snow drifts in the car park but fortunately luck was on my side and my car needed minimal snow clearing and I had a clear path to the booth to pay.

Got into the Park & Fly booth to pay my fees.  Lots of people there.  Waited my turn and played the people watching game.  This poor woman came in looking for a boost as her car would not start.  Amazingly the car park folks were not able to help her.  First it was a case of having to wait for the shuttle bus to be free to help then she was told that they did not have any functioning vehicle at all with jumper cables (or, more likely, no jumper cables).  I really felt for that poor woman and I have to admit I was a bit annoyed at the Park & Ride.  They are managing a car park service near the airport.  Think about it:

  1. People will be leaving their cars for days at a time.
  2. We live in CANADA.
  3. CANADA can get COLD from time to time.
  4. Peoples cars probably won’t start from time to time.
  5. Having to give an occasional boost is part of the job.

Looks like another clue for sale is needed.  I did not have any jumper cables in my car or I would have helped her. 

I should probably look into getting some.

On that note… it’s supposed to be -38 tomorrow (no wind chill included).  Food for thought.





Politcal Corrrectness Gone Mad… again…

14 11 2007

A friend of mine sent this link around.  It’s pretty unbelivable really… I am not sure what is wrong with some people these days.

 http://www.news.com.au/adelaidenow/story/0,22606,22737250-5006301,00.html





Bad start to the day… Ugh!

31 10 2007

It’s a bad start to the day when you get to your workplace early, fill up on lunchroom coffee, get back to your desk and realise that coffee was there since YESTERDAY, ugh!





Question, observation of the day…

13 10 2007

Why is it when you go into a restaurant or building with the big glass double doors one of them (usually the left) is always locked?  Why is that exactly?  Anybody know?