Rogers… Here is a clue

1 07 2012

Rogers. Here is a top clue for you.

When a customer moves overseas, gives you advanced warning and a date to cancel services it is pretty stupid to, in addition to canceling the phone number and service, cancel the ONLINE mechanism for payment.

How exactly do you expect your customer to settle up their bill?

Rogers never ceases to amaze me with their silly policies and decisions not to mention their general level of ineptitude (they could not get the cancellation date right either but that’s another story).

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